How Feedback Works
A fast, frictionless, and transparent closed-loop system connecting customers directly with on-duty frontline resolvers — backed by simple, transparent fees.
The 4-Step Operational Cycle
From physical touchpoint to verified resolution in under half a minute.
Scan Touchpoint or Enter Code
Customers scan the physical QR plaque, stand, or sticker with their standard phone camera, or enter the printed 8-character code. Zero app download required. The system immediately pinpoints the exact room, asset, vehicle, or staff member.
Submit in <30 Seconds
One free-text description, a 3-tier urgency selector (Urgent, Action Required, Info Only), and optional photo or video upload. No mandatory name, email, or personal details harvested. Submissions are 100% anonymous by default.
Custom Workflows & Frontline Dispatch
The organization can define the workflow: who should get the message and how (SMS, email alert, or mobile queue). Feedback routes immediately to on-duty staff accountable for that location with automated priority SLA countdowns.
Traceability, AI Dashboarding & Insights
Submitters verify resolution on their private tracking receipt. The organization gets full audit traceability, root-cause analytics, plus AI dashboarding and insights across all physical facilities.
Built for Honesty & Psychological Safety
We never harvest persistent device IDs, sales emails, or tracking cookies. Customers can speak frankly without fear of retaliation or marketing spam.
If a guest requests notifications, their contact info is encrypted behind a relay code. Staff communicate through the platform without viewing personal data.
Submitters receive a 256-bit entropy private token that lets only them monitor resolution progress and confirm closure.
Fees & Structure
One straightforward flat annual subscription for unlimited software usage, plus transparent at-cost hardware fulfillment.
Platform Subscription
Complete operational resolution engine for your organization or facility.
Plaques, Stands & Badges
Premium commercial-grade hardware manufactured and delivered at direct production cost.
Solid brushed aluminum with permanent fiber-laser QR engraving. Heavyweight counter base.
High-impact clear acrylic with 3M VHB adhesive or stand-off screws. UV-resistant.
Matte scratch-resistant vinyl for equipment, vehicles, chargers, and appliances ($1.40/sticker).
Durable composite polymer ID cards with breakaway safety lanyards for frontline staff.